Refund Policy

This Refund Policy governs the relationship between you (“Client”) and Ads Pro Agency (“Agency”) regarding payments for services provided.

Please read this policy carefully. By engaging our services, you agree to be bound by the terms outlined below.

1. General Policy
   Ads Pro Agency provides digital marketing and advertising management services (including Meta Ads, Google Ads, SEO, Strategy, etc.), which are time-intensive, labor-based professional services.

Due to the immediate allocation of time, resources, strategy development, account setup, and creative conceptualization upon receiving payment and initiating services, all fees paid for services rendered or initiated are generally non-refundable.

2. Services Covered
   This policy applies to all performance-based and retainer services offered by Ads Pro Agency, including but not limited to:

Note: This policy covers the Agency’s service fees only. Ad spend paid directly to advertising platforms (like Meta/Facebook, Google, etc.) is managed by the Client and is subject to the refund policies of those third-party platforms.

3. Conditions for Potential Refund (Exceptions)
   Refunds, if approved, are processed solely at the discretion of Ads Pro Agency and are typically limited to the following scenarios:

A. Cancellation Before Service Commencement: If the Client cancels a service agreement before any strategic planning, account setup, creative briefing, or management work has begun, the Agency may issue a full refund of the initial service fee payment, minus any transaction processing fees and the cost of any initial consultation/discovery work already completed.

B. Prorated Refund for Undelivered Months (Retainer Clients): For Clients on a fixed-term retainer agreement who cancel with proper notice (as defined in the Service Agreement) and where the Agency has collected fees for service months that have not yet started, a prorated refund may be issued for those unstarted months. The current month’s service fee is non-refundable once work for that month has commenced.

C. Setup/Onboarding Fees: Setup fees are paid for the initial labor required to onboard a client, set up accounts, perform audits, and develop the preliminary strategy. These fees are non-refundable once the setup and onboarding work has begun.

4. No Guarantee of Performance or Results
   The Client acknowledges and agrees that:

Digital marketing results (including ROI, conversion rates, and lead volume) are dependent on numerous external factors, including market conditions, competitor actions, platform algorithm changes, client-side execution, and product/service quality, which are beyond the Agency’s control.

The Agency does not guarantee specific results, revenue, or return on investment.

Refunds will not be issued based on the performance, efficiency, or success of any advertising campaigns or SEO efforts. Our service fee covers the labor, expertise, and management required to execute the campaigns, not the outcome.

5. Billing and Termination
   When a service is terminated or canceled according to the terms of the service agreement:

The Client remains responsible for all service fees incurred up to the date of effective termination.

If termination occurs mid-cycle, the fee for the current service cycle is non-refundable.

6. Requesting a Refund
   All refund requests must be submitted in writing via email to the Agency’s designated contact address. The request must include:

The Agency will review the request against the terms of this policy and the specific service agreement and respond within a reasonable timeframe.

Contact Information

If you have any questions about this Refund Policy, please contact us.